What is your Returns Policy?
We are committed to customer satisfaction. If you are unhappy with your order you can exchange it for another product within 14 days of purchase, provided that:
- The item has not been worn
- The product is returned in its original packaging with tags attached
- Return authorisation is included in the return package
- The item is not a ‘Make Your Own’ product
If you wish to arrange a product exchange please on an eligible item contact our Customer Service team email@example.com
Eligible items may be exchanged for a similar or higher priced product available. If replacement item is of greater value than original purchase the consumer must pay the price difference.
How do I exchange an item?
Havaianas will accept exchanges up to 14 days after purchase provided the product has not been used and is in its original packaging. Please retain your original receipt as proof of purchase. To discuss exchange options please contact our Customer Service team firstname.lastname@example.org Please refer to the return policy for more detail.
Change of Mind
We do not offer refunds based on change of mind, please choose carefully.
What if my product is faulty?
If you believe a product is faulty, please contact our Customer Service team for return instructions email@example.com. Faulty items will be assessed on a case-by-case basis. If your item is found to be faulty, we will send you a replacement item free of charge.
Havaianas reserves the right to reject returns that we reasonably believe to be worn or damaged through improper use. If this is the case no refund or credit will be issued and the items will be returned to the customer at the customer's expense.
Please note that fair wear and tear is not covered under our warranty. Fair wear and tear is damage that naturally and inevitably occurs to products as a result of normal wear and/or ageing.
What happens to my online return when it reaches Havaianas?
Once our returns department receives your return/faulty product we will assess your claim within 14 days. If eligible, we will send you a promotional code to replace your item via www.havaianasstore.co.nz